Last Updated: 29-06-2023

Thank you for choosing Stepi. This Cancellation & Refund Policy outlines the procedures and guidelines for cancelling services and requesting refunds. Please read this policy carefully before making a purchase or using our services. By using our services, you agree to the terms and conditions outlined in this policy.

Cancellation of Services:

1.1 Subscription Services:

If you have subscribed to a recurring service or membership with Stepi, you may cancel your subscription at any time. To cancel your subscription, please follow the cancellation instructions provided within your account or contact our customer support. Please note that cancellation requests made after the renewal date may result in charges for the current billing period.

1.2 One-Time Services:

For one-time services, such as individual purchases or specific service engagements, cancellation requests should be made prior to the scheduled service delivery or within the specified cancellation period stated at the time of purchase. Please refer to the specific terms and conditions provided for each service.

Refund Policy

2.1 Eligibility for Refunds:

Refunds may be provided under the following circumstances:
Service Unavailability: If we are unable to deliver the service you purchased due to unforeseen circumstances or service unavailability, you may be eligible for a refund.
Dissatisfaction: If you are dissatisfied with the quality of the service provided, you may request a refund. Please provide specific details about your concerns to help us improve our services.
Cancellation within the Specified Period: If you cancel your service within the specified cancellation period stated at the time of purchase, you may be eligible for a refund. Please refer to the specific terms and conditions provided for each service.

2.2 Non-Refundable Services:

Certain services may be non-refundable. This includes, but is not limited to, services that have already been provided, customized or personalized services, and services purchased during promotional campaigns or special offers explicitly stated as non-refundable.

2.3 Refund Process:

To request a refund, please contact our customer support team within the specified timeframe and provide the necessary details of your purchase and reasons for the refund request. We will review your request and, if eligible, initiate the refund process. Refunds will be processed using the original payment method used for the purchase.

2.4 Refund Timeframe:

Refunds are typically processed within [X] business days after approval. However, the time it takes for the refund to appear in your account may vary depending on your financial institution or payment provider.

Changes to the Cancellation & Refund Policy

We reserve the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the top will reflect the date of the latest revision. We encourage you to review this policy periodically to stay informed about our cancellation and refund procedures.

Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at:

Ackeron Technologies & Securities,
Chennai
9025243967
[email protected]

Thank you for choosing Stepi.